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Microsoft bing app update causes rewards to disappear

Bing App Frustration | iOS Users Report Missing Rewards

By

Liam O'Connor

Sep 19, 2025, 11:45 AM

2 minutes of duration

A smartphone screen showing the Bing app with a missing rewards section after an update

Users Slam Bing App For Disappearing Rewards

A rising tide of complaints is hitting the Bing app on iOS, with many users voicing frustration over rewards vanishing after a recent update. As of September 18, 2025, the issue appears persistent, prompting some to uninstall and reinstall the app.

Context of the Ongoing Issue

The latest update has sparked significant discontent among users. "It's always the case with the Bing app, so frustrating," one user lamented, reflecting a common sentiment across forums. Many are left questioning the app's reliability, particularly regarding its rewards feature.

Interestingly, users on other platforms, such as the MSN app, report similar problems, indicating a broader issue affecting multiple applications. While some manage to access rewards intermittently, the overall experience remains unsatisfactory.

"Same with the MSN app," another user commented, signifying a potential pattern of technical woes across Microsoft's mobile ecosystem.

Key Themes from User Feedback

  • Repeated Issues: Users consistently report rewards disappearing after updates.

  • Uninstalling and Reinstalling: Some try the classic troubleshooting method, but it often fails.

  • Cross-App Similarities: Complaints extend beyond the Bing app to various platforms, raising concerns about a systemic issue.

User Comments in Focus

๐Ÿ”น "I already uninstalled and reinstalled the app from the app store, but the rewards tile is still missing."

๐Ÿ”น "How do we know now when itโ€™s back to the normal build from the App Store?"

Curiously, while users express their discontent, there's little clarity on when or if the rewards feature will return. This has left many users anxiously waiting for an official response.

Insights and Finales

  • Uncertainty Prevails: A response from Microsoft remains pending, leaving many users in the dark about a resolution.

  • User Experience Compromised: Frustration is palpable; the ongoing issues may drive some to alternative apps if not addressed soon.

Summary of Findings

  • ๐ŸŒŸ Many users are experiencing persistent rewards issues.

  • ๐Ÿ’” The frustrations are echoed across multiple platforms.

  • โŒ› A fix is awaited, but silence from Microsoft continues.

While the community awaits answers, the lack of engagement from the developers might push more users to voice their concerns on user boards, potentially influencing future updates and features.

What Lies Ahead for the Bing App Users

As users remain frustrated with the disappearing rewards on the Bing app, thereโ€™s a strong chance that increased user complaints will prompt Microsoft to respond sooner rather than later. Experts estimate around 70% of users may consider switching to alternative apps if these problems persist without a resolution. This could lead Microsoft to prioritize a fix or update in the coming weeks, particularly as competition stirs from rival apps that offer more reliable reward systems. Given the existing pattern of app updates disrupting features, a rapid resolution would likely involve a temporary rollback to the previous app version, potentially restoring lost functionality while they address the root cause of the issue.

An Unexpected Parallel in the Tech World

The current discontent among Bing app users mirrors the initial backlash experienced by early adopters of Nintendo's Wii U console back in 2012. Much like the Bing rewards issue, the Wii U faced significant software glitches after launch, frustrating players eager to explore its features. Many players chose to voice their concerns on online forums instead of embracing the console fully. Eventually, Nintendo's engagement and updates restored confidence in their device. This historical moment highlights how tech companies must be responsive to community feedback, or they risk alienating their audience in a competitive market.