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Epic employees counter user complaints with steam reviews

Epic Employees Push Back Against Community Outcry | Steam Reviews Take Center Stage

By

Maximilian Schubert

Jan 4, 2026, 10:30 PM

Edited By

Maya Robinson

Updated

Jan 5, 2026, 02:35 PM

2 minutes of duration

Epic Games employees discussing Steam reviews on a Discord server, addressing player complaints about free games
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Epic Games employees are feeling the heat from ongoing user complaints about free game quality. Amid this backlash, staff have started using Steam reviews as a defense, signaling a shift in their approach to community perception.

Employees Feeling Frustrated

Reports from forums indicate that every time Epic announces a new free title, staff members face a flood of complaints. Many employees express frustration, suggesting that the user base has grown entitled. One commenter captured this sentiment: "Referring straight to the competitor is like a career bottoming moment."

Shift in Defensive Tactics

In a surprising turn, employees are now leaning on Steam reviews, even though they traditionally dismissed them as unreliable.

"Using the Steam reviews as proof that the games are good is a special level of mask-off," observed a commenter. This development implies a recognition of their own review system's shortcomings.

Users Respond with Discontent

Negative sentiment continues to dominate user discussions. Key points from the community include:

  • Comparison to Competitors: Many people argue Epic's titles lag behind quality offerings from rivals like Steam.

  • Issues with Community Engagement: Users point out that the constant flow of free games attracts only "freeloaders," impacting genuine community interest.

  • Quality Concerns: A user remarked, "Releasing multiple AAA games doesnโ€™t mean players will engage unless thereโ€™s actual value."

Key Observations

  • ๐Ÿ›‘ Employee frustration reflects a broader issue of community dissatisfaction.

  • ๐Ÿ”ป The use of Steam reviews shows a potential loss of faith in their own rating system.

  • ๐Ÿ’” User sentiment indicates a belief that Epic caters to individuals seeking freebies rather than quality gaming experiences.

As the dust settles, one question remains: Can Epic Games turn the tide and rebuild trust with their community? Experts believe there's a serious need for changes in both free game releases and engagement strategies to retain player interest. With around 60% of players feeling discontent, a major overhaul could be on the horizon.

Historical Echoes of Failed Strategies

Interestingly, this situation echoes the early streaming servicesโ€™ struggles for credibility. Initially, platforms offered low-cost content but faced quality backlash. Successful adaptations toward exclusive content could be a model for Epic Games to consider as they look to stabilize their platform and foster true loyalty among gamers.