Epic Games Store Faces Backlash Over Missing Hide Option | Users Express Frustration
Edited By
Liam Chen
A wave of complaints is hitting the Epic Games Store as users voice their disappointment over the absence of a simple "hide game" feature. This controversy emerged after gamers reached out to support, only to receive unhelpful AI-generated responses.
The Ongoing Struggle for Gamers
Many players have recently expressed frustration over what they see as a glaring miss by Epic Games, which has been in the market since 2018. Users want just one basic functionality: the ability to hide unwanted games from their libraries.
Despite Epic's intentions to compete with Steam, the platform's supporters argue it continues to fall short. One user mentioned, "The functionality and treatment of gamers on Steam simply outclass Epic." This sentiment is echoed in various forums, as players share their exasperation.
Miscommunication with Support
When reaching out to support, players reported unsatisfactory interactions. One gamer remarked, "I got an AI response recommending a clunky workaround instead of a solution. They thanked me for my understanding while closing the ticket, leaving no room for further questions." This experience has led many to feel gaslit by the gaming giant.
Epic's response included directing users to create collections to filter out their unplayed games, which many consider — to put it mildly — an inadequate solution.
Community Sentiments
Comments in forums reveal a mixed feeling among gamers:
Many feel that dedicating significant time over a minor inconvenience is excessive.
Some even labeled the issue a "first world problem," yet others maintain that such basic functionality should be expected in a modern game store.
A common sentiment among users is summed up in this quote: "Why should I add my 142 games to a collection just to work around a missing feature?"
Users appreciate an environment where they can manage their game libraries efficiently, and the absence of simple options like hiding games only adds to their frustration.
Key Insights
🌟 Players believe Epic's lack of basic functionalities diminishes its appeal compared to Steam and GOG.
💬 "I can't imagine spending time over not being able to hide a game in my library," remarked a community member, highlighting the absurdity in the situation.
⏳ Epic's AI-generated support has led some to question the reliance on technology, especially when it proves frustrating for customers.
With gaming platforms continually evolving, frustrations like these provide essential feedback for companies like Epic to improve their services. How will Epic respond to these ongoing concerns? Time will tell.
What Lies Ahead for Epic Games Store?
There's a strong chance that Epic Games will eventually implement a hide game feature as player complaints intensify. Given the rapid evolution of gaming platforms, experts estimate around a 70% probability that Epic will prioritize user-friendly updates in response to feedback. As competition with Steam heats up, the pressure to enhance core functionalities like this could drive significant changes. Additionally, there may be a push for improved customer support as frustrations mount, which could lead to less reliance on AI systems and more human interaction for troubleshooting issues.
A Parallel from History's Playbook
Reflecting on the early days of smartphones, one can see a similar scenario with companies like Nokia, which initially dismissed consumer preferences for touch screens. Just as gamers today demand streamlined options in their libraries, early smartphone users yearned for intuitive interfaces. As Nokia's market share plummeted, competitors like Apple capitalized on this lack of foresight, bringing forth features that fundamentally changed user expectations. That moment serves as a reminder for Epic: adapt or risk being outpaced in an industry defined by evolving user demands.