Customer Frustration | Key Bundles Sold Out After Purchase
A wave of discontent is sweeping through the gaming community as more people report key bundles sold out on Humble. Many express dissatisfaction over the lack of transparency regarding product availability after making purchases, questioning Humble's commitment to its customers.
Frustration Peaks Amid False Advertising Claims
Gamers have taken to various forums to share their negative experiences. One player noted that after buying the Dice and Destiny Bundle, they received an email only to find all keys out of stock: "Got an email the dice keys came back, logged on to claim my three games, only one was there." Another echoed, "I managed to get Disco Elysium (which I already have) and Roadwarden. This was my first experience buying from Humble, and I'm so disappointed."
A troubling trend emerged as some people are feeling left out. One said, "Same thing just happened to me. Been waiting a while for them to come back and only the Roadwarden one was available." Another shared, "I’ve wanted to try Disco Elysium, so I bought tier 1 only, and funnily enough, it was the only key I got."
Dynamic Changes Post-Acquisition
Commenters highlight that Humble hasn't felt the same since its acquisition by IGN. One user said, "Actually, it got worse halfway through last year when they stopped doing normal bundles and started doing publisher-specific ones." Some are coining the phrase the "Humble Enshitification Bundle," reflecting their growing discontent. Notably, one frustrated customer commented, "This is my last purchase from them for sure."
Interestingly, while complaints abound, a few people have reported positive experiences. One commented, "I bought it last week and everything was claimable," suggesting some are successfully navigating these treacherous waters.
Calls for Transparency and Alternatives
Many are urging Humble to hold back email notifications until all keys are restocked. One user advised, "They probably shouldn’t send that email until they restock all the keys," emphasizing a need for better communication. Others suggested options for credit or refunds when purchases go awry. One sharp observer stated, "Should be a crime to not immediately refund when keys are expired/out of stock."
Customers also raised concerns about the predatory nature of these practices. A user stated, "Customers shouldn’t feel like a broken record for the stuff the company gets away with in the first place." Such grievances echo the sentiments of gamers who hope for change.
Legal Districts Draw Attention
The conversation has also touched on potential legal implications, particularly regarding "Bait Advertising" laws in the EU. A commenter warned, "If enough of us report, they WILL get fined."
Mixed User Experiences
Discussions on forums reveal contrasting experiences; while some reported successful claims, others faced issues shortly after purchasing. One user noted, "I have a bunch that aren’t restocking, but it’s never been immediately after purchase for me. Still - I bought keys they aren’t providing." Another said, "I was under the impression PoE1 was permanently out of stock as they owe me like five copies of it."
Key Points to Consider
⚠️ Transparency Issues: Many criticize the lack of updates on stock levels after purchases.
💳 Refund Requests: Frustrated customers suggest seeking refunds for unavailable products.
⚖️ Potential Legal Concerns: Discussions around Bait Advertising raise questions about Humble's practices.
The gaming community waits to see if Humble will amend its approach to customer relations or if frustrations will continue to grow.