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Issues with game pass rewards points: is it common?

Gamers Report Issues with Reward Points System | Frustrations Rise

By

Chloe Kim

Jun 17, 2025, 02:45 AM

Edited By

Sofia Wang

2 minutes of duration

Group of gamers talking about missing Game Pass reward points while playing games

A group of players is sounding the alarm over problems with the reward points system associated with the Xbox Game Pass. Users report experiencing failures to receive points after gameplay sessions, sparking widespread frustration.

User Experiences with Reward Points

Many gamers took to forums to voice their concerns about not receiving points for games played. A typical comment reads, "Happens to me all the time since the new point system." This highlights a growing sentiment among players who feel disconnected from the intended rewards.

Common Issues Reported

  1. Delayed Rewards: Several users report waiting days to receive their points after achieving gameplay milestones. One player noted, "Recently bought a game and got the points 2 days later." They mentioned the fine print could indicate delays of up to 72 hours.

  2. Technical Troubleshooting: Some gamers advised reboots and soft resets to resolve syncing problems. Common advice includes fully powering off the console and closing games properly. "You need to fully close the games too," one user stated, emphasizing the importance of quitting games rather than letting them rest in quick resume.

  3. App Glitches: Issues with the Xbox application itself have emerged, particularly after recent updates. A user mentioned, "Since it changed, I always encountered a glitch with the Xbox app not allowing me to see or receive any reward points." This suggests that the app might also be contributing to the confusion regarding rewards.

Sentiment Analysis

The general mood among players appears mixed. While some reported solutions have worked for them, others continue to experience issues, leading to a sense of discontent.

"It definitely helps. Thank you! Hopefully thatโ€™s the case for me too," one hopeful gamer chimed in, while another lamented the ongoing issues.

Key Takeaways

  • ๐Ÿ”„ Delays in reward point distribution are common, with waits extending up to 72 hours.

  • ๐Ÿ’ก Closing games completely might solve the issue; quick resume isn't reliable for tracking gameplay sessions.

  • ๐Ÿ› ๏ธ Problems with the Xbox app are particularly noted since recent updates.

Players continue to seek solutions as they navigate these frustrations, wondering if technical adjustments might lead to smoother experiences in the future. Will the issues be resolved, or is this a permanent hiccup in the system? Only time will tell.

What Lies Ahead for Game Pass Rewards

There's a strong chance that Microsoft will address the ongoing issues with the Game Pass rewards system sooner rather than later. As player frustration grows, the company may prioritize a patch to address the delays and app glitches. Industry experts estimate around a 70% probability that these fixes will be implemented in the coming months, especially with an eye on maintaining user engagement. Continuous feedback from players on forums is likely to push Microsoft to enhance the system and improve the overall experience. Moreover, the integration of clearer communication about expected reward times could ease tensions and foster better relationships with the gaming community.

A Blast from the Past: The Console Wars

In the late 1990s, Sega's Dreamcast faced a barrage of technical problems and delayed game releases that echoed similar frustrations to todayโ€™s reward point dilemma. Gamers then flocked to online forums to vent their frustrations and troubleshoot collectively, much like today's players. Segaโ€™s struggles led to heightened community engagement, but ultimately, the company withdrew from the console market. This parallel serves as a reminder that while challenges can create solidarity and drive innovation, persistent issues risk alienating a loyal fanbase and may lead to drastic market shifts.