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Struggling to purchase ps+: solutions needed for buyers

PS+ Purchase Problems Persist | Users Urge for Solutions

By

Maya Thompson

May 13, 2025, 08:00 PM

Edited By

James Lee

Updated

May 15, 2025, 08:28 AM

2 minutes of duration

A group of people looking frustrated while trying to purchase PS+ on their devices, with screens showing error messages

A growing wave of gamers continues to face issues securing PS+ subscriptions, amid reports of frustrating payment glitches and ongoing discussions in various forums. Many have been trying different methods to overcome these hurdles, putting pressure on Sony for a quick resolution.

The Ongoing Challenge

People report nearly consistent trouble when purchasing any tier of PS+. Some are frustrated, stating, "I can't seem to buy any of the PS+ tiers. Tried various methods to fix this but nothing seems to work." With increased activity on forums, many users are amplifying their complaints, with one person noting, "It did this to me a week ago or so. I deleted my card info, then re-entered it, then it went through."

Community Suggestions

Gamers have shared various recommendations to tackle the purchase process:

  • Device Change: "Try it on a laptop or mobile, and see if that works."

  • Account Credit Option: A user suggested, "Maybe it will work with account credit? You can buy some credit for your account and use that."

  • Settings Review: Double-check your country settings against your payment methods.

  • Technical Workaround: Another user highlighted a specific workaround: "Go to settings > users and accounts > account > payment and subscriptions > subscriptions, then buy PS Plus from there. It’ll process for 10-15 seconds, but it should work without freezing."

  • Prepaid Card Issues: Users noted that those with prepaid cards might encounter problems, stating, "Are you using a prepaid card? With these, it does not allow you to buy subscriptions."

User Sentiment

Despite the widespread frustration, many gamers remain optimistic. They are collaborating to provide troubleshooting advice. Users shared helpful tips, such as:

"It will process for 10-15 seconds, but it should work. No need to be worried about it freezing.”

Takeaways

  • 💬 Persistent Issues: Many report ongoing challenges with PS+ purchases.

  • 💻 Suggestions Offered: Switching devices, checking account settings, and trying account credit.

  • 🛠️ Identified Fixes: Users are finding success using the settings workaround.

  • 💳 Card Compatibility: Some are facing issues if using prepaid cards.

Upcoming Sales in Sight?

Interestingly, players speculate that subs may go on sale in around two weeks for the Days of Play event, potentially providing a silver lining to the current issues.

Pressure on Sony

With frustrations mounting, there’s rising anticipation for a swift response from Sony. The gaming community is hopeful for a patch or update soon, with experts estimating a 70% chance of an official fix in the following week. Failure to address these glitches promptly could risk alienating long-time customers, underscoring the necessity for Sony to act decisively.

Reflecting on the Past

This situation resembles early challenges faced with mobile banking, where errors and payment issues were commonplace. Just as financial services adapted to user needs, the gaming community hopes Sony can learn from this experience. The current collaboration of players—sharing tips—parallels past efforts to navigate complex banking systems, turning user frustrations into collective problem-solving.