Home
/
Gaming news
/
Industry trends
/

Xbox game pass issues: multiplayer problems persist

Xbox Game Pass Faces User Frustration | Glitches and Workarounds

By

Marcus Villanueva

Jul 11, 2025, 10:55 AM

Edited By

Marco Silva

2 minutes of duration

A gamer frustrated with a console, showing an error message on the screen about multiplayer access problems in Xbox Game Pass Ultimate.

A rising number of gamers are reporting issues with Xbox Game Pass Ultimate, causing irritation for those trying to utilize shared accounts. Users have experienced glitches hindering online multiplayer access, leaving many in search of solutions.

Background on the Issue

Reports indicate that players, particularly those sharing a console, are encountering persistent problems when trying to play games through Xbox Game Pass Ultimate. This chaos primarily stems from confusion around account settings and shared access permissions.

Users' Struggles

  • Multiple commenters highlighted that they share the same Xbox and should have access without issue.

  • One user mentioned, "Youโ€™re supposed to set theirs as your home Xbox."

  • Another pointed out, "There's a pinned post in forums about this recurring bug."

Interestingly, this isn't a one-off incident. It appears others have faced similar glitches, sparking a conversation around Microsoft's account management system.

Key Concerns

Users expressed frustration at being prompted for additional Game Pass deals when attempting to access multiplayer games. Some find that their accounts display blank deals, complicating their gaming experience. One user shared their attempt to resolve the issue, stating, "We tried everything, even calling customer support, but were left hanging for 40 minutes."

User Reactions

Complaints range from confusion to outright anger, with users voicing their sentiments on forums. The recurring theme here is a feeling of unease about account accessibility amid extensive troubleshooting efforts.

"We need a solid fix for this glitch!" โ€“ A frustrated gamer

Moving Forward

As of now, itโ€™s unclear when Microsoft will release a fix or whether this is an ongoing issue with no immediate resolution. Gamers continue to share insights and hacks in forums, hoping to improve their gaming sessions while waiting for a definitive answer from the company.

Noteworthy Insights

  • ๐Ÿ› ๏ธ Multiple users report similar glitches with account sharing.

  • โฑ๏ธ Over 40 minutes on hold with customer support left players frustrated.

  • ๐Ÿ’ฌ "We both use the same Xbox!" echoes in various posts.

As 2025 progresses, will Microsoft address these issues effectively? It's a question many gamers are asking as they attempt to optimize their Xbox experiences.

Where the Chips Might Fall

Looking ahead, thereโ€™s a strong chance that Microsoft will prioritize fixing the Xbox Game Pass issues as gamer frustration grows. Reports suggest a wave of dissatisfaction could impact subscription renewals, prompting the company to act quickly. Experts estimate around a 70% probability that they will release a patch within the next month or two. Many gamers are vocal and frustrated, and as competition rises in the gaming market, Microsoft has every reason to keep subscribers satisfied with their service.

Lessons from Unlikely Places

In a way, this situation mirrors the early days of mobile banking, when consumers faced similar troubles while navigating shared accounts and system glitches. Just as those initial frustrations paved the way for improved technology and better user-friendly designs, the outcry from gamers today may compel Microsoft to enhance its account management. As history shows, moments of customer pushback can lead to innovation, driving companies to refine their systems and meet their usersโ€™ needs more effectively.