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Consumers react to unjustified subscription price hike

Gamers Hit Back | Subscription Prices Skyrocket

By

Maximilian Schubert

Oct 2, 2025, 07:32 AM

Edited By

Sofia Wang

3 minutes of duration

Group of unhappy customers looking at their devices, showing disappointment over subscription price hike
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A wave of dissent is sweeping through the gaming community as recent price hikes for subscription services leave players furious. Microsoftโ€™s latest move has prompted numerous long-time subscribers to speak out, calling the increases unjustified amidst record profits.

The Price Hike That Sparked Outrage

Subscribers on various forums have voiced their frustrations over a 50% price increase for Xbox Game Pass Ultimate. Many users recall a previous boost just two years ago, with some saying, "Didnโ€™t they say 1 year for GOLD would be $120 or something crazy?" This surge has resulted in numerous cancellations, with one subscriber remarking, "This price increase is disgusting."

User Backlash Intensifies

Gaming enthusiasts have been quick to air their grievances online. Among the notable reactions:

  • "I canceled my subscription around a year ago, upgraded to a Series X and just started buying physical games."

  • "Crazy how they expect gamers to pay more without delivering substantial value in return."

  • "Iโ€™m considering selling my Xbox and switching to PS5 with these price jumps."

The sentiment? Mostly negative. Users express feelings of betrayal, especially who have backed Xbox for years. As one comment put it, "Microsoft can kiss my ass."

What's Behind the Change?

While Microsoft claims the new pricing is justified due to additional services like Ubisoft+ and Fortnite Crew, critics argue it's simply a cash grab. One user sharply ridiculed the move, saying it feels like "the collection plate they keep passing around without care for the players' pockets."

Key Points from User Reactions

  • Strong Discontent: Many users feel the increase is excessively high and unwarranted.

  • Switching Platforms: Several have decided to switch to PlayStation or buy physical games to save money.

  • Loyalty Shaken: Long-time supporters claim that Microsoft has become anti-consumer.

"I think Microsoft has lost touch with what their loyal base wants," one user stated.

Whatโ€™s Next for Xbox?

The backlash raises a critical question: Will Microsoft rethink its pricing strategy in response to dwindling subscriptions? As discussions unfold across platforms, the gaming giant will need to consider how their actions are perceived by gamers, who have historically driven their success.

Takeaways from the Situation

  • โŒ 50% Increase has sparked mass cancellations among loyal subscribers.

  • ๐Ÿ’ฌ "Microsoft has lost touch with loyal users" - a common sentiment among comments.

  • ๐ŸŽฎ Gamers are exploring alternatives, including physical game purchases and switching consoles.

What Lies Ahead for Gamers and Microsoft

Thereโ€™s a strong chance Microsoft will feel the pressure to adjust its pricing strategy amid rising subscriber cancellations. Experts estimate around a 60% likelihood that the company might introduce promotional offers or limited-time discounts to keep its loyal base engaged. With the gaming market becoming increasingly competitive, especially with platforms like PlayStation winning over former Xbox fans, Microsoft may seek to remedy its reputation by revamping value propositions in the coming months, perhaps by better integrating the new perks they've touted. If not, they may face a decline in their subscriber base that could lead to long-term financial impacts.

A Lesson from the Coffeehouse Wars

This situation echoes the historical tensions during the coffeehouse wars of the 1700s when traditional establishments faced rising customer dissatisfaction due to price hikes. Just as coffeehouse owners had to adapt to stay relevant amidst the brewing competition, Microsoft too faces an imperative to listen to its consumer base. Many coffeehouses eventually embraced innovative offerings and customer loyalty programs, a pivot that helped retain patrons. Like those businesses, Microsoft might find itself navigating a delicate balance between profitability and consumer satisfaction in this evolving landscape.