PlayStation Account Issues | User Faces 2SV Roadblock in Australia

A rising concern among gamers is emerging as individuals face challenges with two-step verification (2SV) when trying to access their PlayStation accounts. One user, who recently moved from Qatar to Australia, is struggling to buy a game due to having lost access to their registered phone number.

The Situation Unfolds

With the recent move, the user wants to purchase Cyberpunk but is halted by the 2SV requirement. They’ve completely lost access to their old Qatar phone number linked to their account. As a result, they are unable to proceed with their purchase.

"I forgot I had 2SV on my account and I no longer have the Qatar phone number completely gone," they said.

Community Insights

The online reaction is robust, with contributors suggesting various solutions:

• Contact Qatar Support: Several people are recommending reaching out to support for assistance.

• Backup Codes: Questions arose regarding whether the user had backup codes, crucial for situations like this.

• Switch Phone Numbers: Users mention that changing the registered phone number should have been possible earlier.

Responses Highlight Sentiment Patterns

Sentiment among the commenters ranges from supportive to somewhat critical:

• "Sadly no, I didn’t know backup codes existed back then," reflecting a mix of regret and frustration.

• "You could have switched the phone number when you still had it," which points to accountability in the situation.

Key Takeaways

• 🚨 Contact Support: Reach out to Qatar support for potential solutions.

• 🔑 Backup Codes Matter: Always keep track of backup codes when setting up 2SV.

• 📞 Number Switching: Changing phone numbers should be considered before losing access.

Closure

This incident highlights a growing concern in the gaming community regarding accessibility and account management, especially for gamers relocating internationally. The situation is still developing as users await responses from support teams.