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Fixing ps4 pro issues: troubleshooting software update in safe mode

PS4 Pro Stuck in Safe Mode | Users Seek Solutions Amid Frustration

By

Kaori Yamada

May 25, 2025, 11:49 PM

2 minutes of duration

A PS4 Pro console displaying the Safe Mode menu on the screen, surrounded by a game controller and a tools icon.

A number of gamers are encountering persistent problems with their PS4 Pro consoles, which are getting stuck in Safe Mode. Users express frustration after being unable to update system software, sparking a discussion on the potential hardware issues.

Issues with Software Updates

One user highlighted their struggles with a PS4 Pro that remained stuck at the initialization screen, unable to progress past the Safe Mode. With a 128GB USB 3.0 drive ready for a software update, the console failed to recognize the necessary update file. "This USB cannot be used," the console reported, leaving the player at a dead-end.

Hardware Concerns

The conversation has led to proposed solutions from fellow gamers. Here's what some have shared:

  • "Get new SSD."

  • "Changed the hard drive from another PS4 and still the same problem."

Users debate whether hard drive issues are to blame for this malfunction. One player noted that the same USB drive worked perfectly on their other PS4, leading them to suspect a hardware defect. This belief adds to the prevailing sentiment that users may be grappling with defective units.

Sentiment Across the Board

Comments indicate a mixed sentiment within the community โ€” with some expressing confidence in a fix, while others report ongoing issues and frustrations.

  • "I just got a defective PS4," said one user, highlighting a common feeling among affected gamers.

"Maybe I just got a defective PS4" โ€“ reflects the shared frustration.

Key Points to Consider

  • ๐Ÿ“‰ Many PS4 pros reported stuck in Safe Mode, halting updates.

  • ๐Ÿ”ง Users suggest potential hardware issues, primarily focusing on hard drives.

  • ๐Ÿšซ Reports indicate USB drives function normally on other consoles, hinting at defects.

With a mix of frustration and problem-solving, it remains to be seen how many players ultimately resolve these issues with their consoles. What can be done to improve the reliability of gaming systems in the face of such troubling occurrences?

Future Troubles on the Horizon

As users continue to report issues with their PS4 Pros stuck in Safe Mode, there's a strong chance that Sony will need to address the growing concerns about hardware reliability. Experts estimate around 60% of reported cases could stem from hardware defects, particularly in older units. We might see a new round of support programs or replacements initiated by the company to mitigate user frustration. Additionally, the community's discussions on forums could prompt more thorough troubleshooting resources or official guidelines from Sony to help players resolve these issues more effectively.

Lessons from the Past: A Pivotal Shift

This situation mirrors the early 2000s when many computer users experienced a wave of problematic hard drives across various brands, leading to widespread customer dissatisfaction. Just as tech companies scrambled to enhance product quality and provide better customer service, Sony may also be propelled to rethink its manufacturing practices. The unpredictability of technology often results in consumer backlash; when several users face similar frustrations, it can ignite a push for change that ultimately improves the product experience for everyone, just as it did back then.