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Prime gaming codes redeemed but not in gog library?

Trouble with Redeemed Codes | Gamers Report Missing Titles from GOG

By

Naomi Kwon

May 18, 2025, 03:51 PM

Edited By

Alex

2 minutes of duration

A screenshot showing a user's GOG library empty despite redeeming game codes, with highlighted confirmation messages from Prime Gaming.
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A wave of dissatisfaction is rolling through the gaming community as players face issues redeeming Prime Gaming codes for popular titles on GOG. Users reported successfully redeeming games like Saints Row: Gat Out of Hell and the Mafia series, yet these titles frustratingly remain absent from their libraries.

Whatโ€™s Going On?

Players are raising concerns after claiming freebies through Prime Gaming. Despite codes showing as redeemed, many find their games nowhere to be found.

"I claimed my games, but they didnโ€™t appear in my GOG library," one user lamented.

GOG support acknowledged the issue, attributing it to server slowdowns during peak times. They indicated that users just need to be patient.

Users Share Their Experience

Of the many reports in forums, several users expressed similar experiences:

  • Patience is Key: "This happens every time Amazon Prime codes are given out. If redemption was done right, donโ€™t worry; theyโ€™ll show up eventually."

  • Reassuring Others: "Sometimes it takes just minutes, other times it can stretch to a couple of days โ€” but they always appear!"

  • Redemption Warnings: A cautionary comment reminded people to avoid using codes shared by others, as they may have already been used.

Potential Consequences

This ongoing issue could impact user engagement with GOG and Amazon's Prime Gaming offerings. If these problems persist, many may reconsider participating in such promotions in the future.

Key Insights

  • ๐Ÿ”„ Many servers are experiencing delays during high-traffic periods.

  • ๐Ÿ“† Users can expect games to appear within a few days if redemption was successful.

  • โš ๏ธ Attempting to redeem used codes can lead to confusion and unsuccessful claims.

As the situation unfolds, the community awaits resolutions from GOG support. Meanwhile, players are encouraged to be patient and hold onto their redemption confirmations.

For ongoing updates, keep an eye on GOG support's official channels.

Future Expectations

With the ongoing challenges surrounding Prime Gaming codes and GOG libraries, thereโ€™s a high likelihood that GOG will enhance its server capacity to better handle peak times. Experts estimate around a 70% chance that significant upgrades will take place within the next few months, as complaints continue to rise. Meanwhile, players should remain hopeful that their redeemed games will eventually populate their libraries. If players remain patient, many may see their games appear sooner than expected, perhaps within a two- to three-day window. This situation serves as a critical test for both GOG and Amazon, highlighting the importance of a smoother user experience in future promotions.

A Historical Reflection

Drawing an unexpected parallel, consider the launch of early mobile banking apps in the 2010s. Many users encountered technical hiccups that left them without access to their funds for days. Just like todayโ€™s gamers waiting for their titles to appear, those users learned to trust the system and wait it out. Over time, banks improved their technology, leading to a more reliable experience. This history underlines that though frustrating, tech bumps are often just stepping stones toward enhanced reliability and ultimately better user satisfaction. Just like banking, gaming platforms can adapt and innovate from these struggles.