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My rewards account got restricted: here's what happened

Gamers in the Dark | Restricted Accounts Spark Outrage

By

Kota Yamamoto

Apr 17, 2025, 07:04 PM

Edited By

David Brown

Updated

Apr 18, 2025, 10:55 AM

2 minutes of duration

A gamer looking frustrated at a computer screen displaying a restricted Rewards account
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A surge of gamers are facing unexpected restrictions on their Rewards accounts, leaving many confused and frustrated. Reports have emerged about various individuals struggling to use gift cards after redeeming points, fueling alarms over the app's reliability.

Whatโ€™s Required to Understand?

Account restrictions seem to arise suddenly, without clear warnings for users. One gamer described a seamless initial transaction on their Xbox Series X for a new controller, only to find their account flagged as "temporarily restricted." They stated, "I got no warning after redeeming. Everything seemed fine, but I didnโ€™t hear the usual transaction chime. No Order ID either. Just nothing."

The problem is compounded for several users who reported similar experiences. A player revealed, "Same thing happening with me for about a month now. It doesnโ€™t say I am restricted on my phone, so itโ€™s really confusing and frustrating." Another lamented, "Iโ€™m thinking of just stopping all searches for a week or soโ€ฆto not give them any reason to continue the restriction with โ€˜suspiciousโ€™ searching activityโ€ฆ lol."

User Experiences: The Shared Frustration

Many users echoed feelings of irritation towards the appโ€™s unreliability. Notably, comments reveal several common patterns:

  • Puzzle of Notifications: It appears some users receive no alerts regarding restrictions on consoles, which only appear in mobile notifications, contributing to misunderstanding. One noted, "I had my account restricted at 5 a.m. once and then unrestricted by 3 p.m. the same day. It really is 100% random."

  • The Timeline of Restrictions: Users are sharing their stories that fit similar timelines. One claimed, "Was restricted since October of last year. Just yesterday became unrestricted. Seven months of waiting!"

  • Strategic Gift Redemption: There's buzz about adjusting point-earning behaviors before attempting to redeem points. Suggestions like pausing earnings before redeeming are popping up. A player said, "I wonder if itโ€™d be a good idea to stop earning points a few days before you intend on redeeming Itโ€™s a majorly flawed system."

"Why the hassle?" - A frustrated gamer

Are These Restrictions Here to Stay?

Some speculate that the sudden enforcement of account restrictions may hint at changes in policy. Gamers are sharing their frustrations about being flagged without engaging in questionable actions. As they await official responses, the community is left pondering the reason behind this new trend.

Key Insights

  • ๐ŸŒŸ Growing complaints about unexpected temporary account restrictions.

  • โš–๏ธ User strategies forming to navigate point redemption processes for smoother transactions.

  • โ“ Lingering uncertainty leaves many questioning the long-term impact of these restrictions.

As discussions continue to intensify, will the appโ€™s developers address the issues plaguing its users? Only time will tell.