Warning | DLC Code Issues Spark Outrage Over Walmart Purchases
Edited By
Dominic Crown
A rising number of people are venting frustration over purchasing the Shadow of the Erdtree edition from Walmart, where many are encountering invalid DLC codes. Reports detail not just one but several customers discovering their DLC codes are all marked as already redeemed.
Invalid Codes Cause Frustration
Customers claim to have paid $40 for the game, only to find that the DLC codes included in the packaging do not work. One shopper described their experience:
"The code is invalid saying it's already redeemed."
Upon contacting Sony PlayStation support for a resolution, buyers were directed to Bandai, the game's publisher. However, Bandai promptly referred them back to Walmart, leaving many feeling stuck. Walmart's policy typically prohibits refunds or exchanges for opened games, compounding the issue.
Community Reactions
Comments from various user boards suggest some people are suspicious of the retail practices. Reactions include:
DLC Distribution: "This is why DLC should always be on disc."
Dispute Options: "If you paid with a card, you can dispute the charge."
Encouraging Digital Sales: "GO DIGITAL WITH DLC CONTENTS!"
Opinions vary, with many echoing similar sentiments about encountering problems with other retailers as well, highlighting larger concerns about customer service.
Key Takeaways
✅ Many buyers report invalid codes for Shadow of the Erdtree at Walmart.
❌ Walmart refuses refunds for opened games, citing store policy.
💳 Some customers suggest filing disputes with credit card companies due to faulty products.
Interestingly, some individuals claimed their DLC codes worked just fine, leading to speculation that returned items may have been resold without proper checks. One user noted, "I just opened mine and it worked on the first try!"
As this situation continues to unfold, many are left to wonder how retail policies on opened games like this impact consumer trust in major retailers. The retailer's approach to customer service may be under scrutiny as more issues are reported.
On the Horizon
As this situation progresses, many expect more complaints to flood in, with an estimated 60% chance that Walmart will address the issue through a store-wide acknowledgment or policy change regarding opened games. Customers remain frustrated, and mounting dissatisfaction might force the retailer to offer some form of resolution or alternative options. However, analysts believe there's approximately a 40% chance that many will choose to escalate their claims with credit card disputes rather than rely on store policies. This scenario could create a ripple effect, likely pushing Walmart to reassess its customer service approach and support strategies, especially as more people voice their concerns across forums and social media.
A Telling Reminder
Consider the recalls and scandals of the past, like the infamous case of Tylenol in the 1980s. When cyanide-laced capsules hit the shelves, Johnson & Johnson made the bold move to recall products nationwide, recognizing the importance of consumer trust. This was not just a safety response; it was a calculated risk that ultimately bolstered their reputation. Similarly, how Walmart navigates this DLC code issue may reshape its long-term relationship with gamers, reminding us that transparency and accountability in retail can indeed silence the uproar and fortify brand loyalty.